Dry cleaning, laundry, tailoring, alterations and repairs specialists

1. Introduction

1.1    We are committed to safeguarding the privacy of Prima Cleaners and Prima Launderettes visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of Prima Cleaners and Prima Launderettes visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit Prima Cleaners and Prima Launderettes. OR by using Prima Cleaners and Prima Launderettes and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.5    In this policy, “we”, “us” and “our” refer to Prima Cleaners and Prima Launderettes. For more information about us, see Section 12.

2. How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

2.2    We may process data about your use of Prima Cleaners and Prima Launderettes and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving Prima Cleaners and Prima Launderettes and services.

2.3    We may process your account data (“account data“). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating Prima Cleaners and Prima Launderettes, providing our services, ensuring the security of Prima Cleaners and Prima Launderettes and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of Prima Cleaners and Prima Launderettes website and business.

2.4    We may process your information included in your personal profile on Prima Cleaners and Prima Launderettes (“profile data“).  The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of Prima Cleaners and Prima Launderettes and services. The legal basis for this processing is our legitimate interests, namely the proper administration of Prima Cleaners and Prima Launderettes website and business

2.5    We may process your personal data that are provided in the course of the use of our services (“service data“).  The service data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The source of the service data is you or your employer. The service data may be processed for the purposes of operating Prima Cleaners and Prima Launderettes, providing our services, ensuring the security of Prima Cleaners and Prima Launderettes and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of Prima Cleaners and Prima Launderettes website and business.

2.6    We may process information that you post for publication on Prima Cleaners and Prima Launderettes or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering Prima Cleaners and Prima Launderettes and services. The legal basis for this processing is our legitimate interests, namely the proper administration of Prima Cleaners and Prima Launderettes and business.

2.7    We may process information contained in any enquiry you submit to us regarding goods and/or services] (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.8    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through Prima Cleaners and Prima Launderettes (“transaction data“). The transaction data may include your contact details, your card details and the transaction details.  The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of Prima Cleaners and Prima Launderettes and business.

2.9    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent

2.10  We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication.  Prima Cleaners and Prima Launderettes will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of Prima Cleaners and Prima Launderettes and business and communications with users.

2.11  We may process emails, telephone number and enquiries.  This data may include emails, telephone number and enquiries. The source of this data is Prima Cleaners and Prima Launderettes. This data may be processed for the provision of products and services. The legal basis for this processing is our legitimate interests, namely the provision of products and services.

2.12  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.13  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.14  In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.15  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.4    Financial transactions relating to Prima Cleaners and Prima Launderettes and services are handled by our payment services providers, www.gocardelss.com. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://gocardless.com/legal/privacy/

3.5    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on Prima Cleaners and Prima Launderettes for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and services.  Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

3.6    In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

4.1    In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2    We and our other group companies have offices and facilities in the UK and Ireland.  The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from EU General Data Protection Regulation 2018 (GDPR)

4.3    The hosting facilities for Prima Cleaners and Prima Launderettes are situated in UK and Ireland. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from EU General Data Protection Regulation 2018 (GDPR)

4.4    Email provider, hosting, social media and payment services providers are situated in United Kingdom and Ireland.  The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from EU General Data Protection Regulation 2018 (GDPR)

MailChimp is our Email Provider you can view their privacy policy here

Gocardless is our payment provider you can view their privacy policy here

We use Twitter as a Social Media Provider you can view their privacy policy here

We use Facebook as a Social Media Provider you can view their privacy policy here

We use Instagram as a Social Media Provider you can view their privacy policy here

We use Pinterest as a Social Media Provider you can view their privacy policy here

We use LinkedIn as a Social Media Provider you can view their privacy policy here

While your email address remains within our associated suppliers database, you will receive periodic newsletter-style emails from us.

4.5    You acknowledge that personal data that you submit for publication through Prima Cleaners and Prima Launderettes or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    We will retain your personal data as follows:

(a)    based on legal and regulatory requirements.

5.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of personal data will be determined based on legal and regulatory requirements.

5.5    Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1    We may update this policy from time to time by publishing a new version on Prima Cleaners and Prima Launderettes.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of changes to this policy by email or through the private messaging system on Prima Cleaners and Prima Launderettes.

7. Your rights

7.1    You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)    the payment of a fee (currently fixed at GBP 10); and

(b)    the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2    We may withhold personal information that you request to the extent permitted by law.

7.3    You may instruct us at any time not to process your personal information for marketing purposes.

7.4    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

7.5    You may exercise any of your rights in relation to your personal data by written notice to us via email info@primamasterdrycleaners.co.uk

8. About cookies

8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies that we use

9.1    We use cookies for the following purposes:

(a)    authentication – we use cookies to identify you when you visit Prima Cleaners and Prima Launderettes and as you navigate Prima Cleaners and Prima Launderettes (cookies used for this purpose are: Essential, Third Party & Analytics).

(b)    status – we use cookies to help us to determine if you are logged into Prima Cleaners and Prima Launderettes (cookies used for this purpose are: Essential cookies).

(c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you (cookies used for this purpose are: Essential cookies).

(d)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect Prima Cleaners and Prima Launderettes and services generally (cookies used for this purpose are: Essential cookies).

(e)    advertising – we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: third party cookies.

(f)    analysis – we use cookies to help us to analyse the use and performance of Prima Cleaners and Prima Launderettes and services (cookies used for this purpose are: analytic cookies) and

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: analytic cookies).

10. Cookies used by our service providers

10.1  Our service providers use cookies and those cookies may be stored on your computer when you visit Prima Cleaners and Prima Launderettes.

10.2  We use Google Analytics to analyse the use of Prima Cleaners and Prima Launderettes. Google Analytics gathers information about website use by means of cookies. The information gathered relating to Prima Cleaners and Prima Launderettes is used to create reports about the use of Prima Cleaners and Prima Launderettes. Google’s privacy policy is available at: https://www.google.com/policies/privacy/ The relevant cookies are: analytic cookies.

10.3  We publish Google AdSense interest-based advertisements on Prima Cleaners and Prima Launderettes. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on Prima Cleaners and Prima Launderettes and on other websites across the web using cookies. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996. The relevant cookies are: identify cookies.

11. Managing cookies

11.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/  (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies  (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411  (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy  (Edge).

11.2  Blocking all cookies will have a negative impact upon the usability of many websites.

11.3  If you block cookies, you will not be able to use all the features on Prima Cleaners and Prima Launderettes.

12. Our details

12.1  This website is owned and operated by Prima Cleaners and Prima Launderettes

12.2  We are registered in England and Wales. Head Office: 646 Liverpool Road, Merseyside, PR8 3LT

Tel: 01704 572102


 

12.3  You can contact us:

(a)    by post, to Head Office: 646 Liverpool Road, Merseyside, PR8 3LT

(b)    using Prima Cleaners and Prima Launderettes contact form;

(c)    by telephone, on 01704 572102

(d)    by email, using info@primamasterdrycleaners.co.uk

13. Data protection officer

13.1  Our data protection officer’s contact details are: info@primamasterdrycleaners.co.uk and 01704 572102

  • Data protection officer is Graeme Davies.

Prima Cleaners limited follow standards and policies set forth by the TSA ( Textiles services Association). These policies are standard to all dry cleaners, including dry cleaning stores.
Cleaning

At Prima Cleaners our rules stipulate that the care label instructions on our customer’s garments should be adhered to at all times in the cleaning process. Any garments with no care labels, or labels which are deemed unsatisfactory to TSA standards, will only be cleaned at the owners risk.
Therefore all responsibility will rest with the customer to seek explanation or compensation with the manufacturer. In some cases we may fill confident that the care label attached is incorrect, or for items with no care label, will automatically select the most suitable cleaning method for that particular garment/cloth depending on fabric content, trimmings and accessories, and natural characteristics of the garment without advising the customer of this decision. This decision will be applied with the years of knowledge and expertise to provide the best procedure for that particular cloth in our professional opinion. Should our selected cleaning methods prove to be incorrect if and when a complaint arises, an independent tester will be required to determine the cause of the damage. Once a report is provided by the independent tester, a full refund of the test together with a refund of the garment will be given should the report suggest in any way or form that our selected cleaning methods were in correct and the probable cause for this damage. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We are not responsible for sun fading, colour loss due to non-fastness , wear and tear and shrinkage, colour bleeding or damage due to weak and tender fibres and fabrics possibly damage by UV light or colour loss due to perspiration and perfume. Prima cleaners will always be wary of garments made using extreme colour differences on one garment i.e a black cloth together on the same garment with white cloth. These garments as always will be treated exactly as recommended on the care label a ached being the manufacturer’s instructions but we cannot be he ld responsible should the darker fabric bleed colour into the lighter fabric area as we recognise this to be poor manufacturing and responsibility will lie with the manufacturer. The above applies to the dry cleaning and wet cleaning processes.

Stain Removal

Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately to do so. We there for advice our customers to be extremely wary of any company that makes such a promise. We advise that you should know the stain content, this should be pointed out to our counter staff when depositing your item at any of our branches. The chances of stain removal are reduced is any non-professional techniques have been applied such as the use of water or soda. Also, it is advisable that you use a reputable dry cleaner at the first instance as incorrect treatment of stains may help them to set therefore making them less possible to remove the second time. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. Should be arise we will contact you before going ahead as certain stain removals can only be done at the customers own risk. We may not be able to guarantee the results. Delicate materials can be easily damaged by irresponsible over-treatment inappropriate agents. These items will be looked over and if necessary dealt with by the owners themselves over our most experienced staff, applying the best methods and safest options. We will use our experience to recognise when to stop before causing damage to the garment. Should we decide that there should be no further treatment, a “Stain Ticket” will be attached to advise you to this. Should you wish further treatment after this advice, although will be happy to assist, this will be at your own risk. What we can guarantee our customers is that we will always strive to achieve the best possible results (in many cases this will indeed be a completely clean rejuvenated garment) without risking damage to the delicate materials.

Suede & Leather

Suede & Leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance or change. Unlike fabrics, all skin garments will age a er cleaning. All suede’s & leathers are not given to a third party, are cleaned by Prima Cleaners.

Trimmings – Buttons, beads, belts etc.

Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante’s, pearls, buckles etc., due to their inherent unsuitability for dry cleaning – wet cleaning, we have unrivalled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decora ve components. This is a design issue rather than a cleaning one – we have to rely to certain extent on the fact that the dressmaker / manufacturer has a ached the beads which are suitable for dry cleaning – wet cleaning, although we will of course do our best to check and test the components before cleaning. All such items are cleaned at the owner’s risk, as Prima Cleaners will not take responsibility under any circumstances.

Delivery Policy

We will provide you with forms or these may be downloaded from our website to be completed fully before the driver arrives to collect your items. Please complete all sections of this form as we cannot accept responsibility for any errors as a result of lack of information regarding services required nor we can accept responsibility for incorrect or no instructions as to deliver times/dates or which branch you request to collect from. Items not listed may not be returned an d may be held until claimed. Items deposited without a form attached and no information as to its owners may also be held un l claimed. No responsibility will be held for such items. Once your order has reached our shop via our drivers, your items will be checked and counted against your completed form and should there be any discrepancies, we will try to contact you and inform you on these. It is advisable that you leave a mobile phone number as all calls of this nature will be during office hours Monday to Friday. If we ar e unable to make a contact, we may decide at our own discretion to continue processing your order and internally note the discrepancy or in some cases our discretion, we may feel it not advisable to continue with the order and wait until contact is made or further notice. We will not be responsible for incorrectly counted items and incorrectly completed forms, resulting in less or additional items to be processed than noted originally by the customer. Our collection and delivery times are between 9am-12noon, 12noon-3pm, 3pm-6pm, and then finally 6pm-9pm Monday to Friday. We ask our customers to choose a time slot that suits them when completing the form and we will do our best to make sure that this time slot is met when collecting or delivering your items. If you do not select a time slot we will call at your premises when we believe will be suitable to you or ourselves depending on our route. Special request for different me slots may be accepted but may not always be possible. Please underst and that these are me slots and not appointment times. All items collected will normally be delivered after 48 hours at the earliest in most circumstances a standard rule. If after placing the order, a customer becomes aware the driver will not be able to collect or deliver to their address at the chosen time due to any circumstances, the customer must inform the company as soon as possible. The company will endeavor to agree another convenient me and date. If the driver visits the address within the schedule me slot and there is no response or is unable to gain access, the items will be delivered to your local Prima branch. Collection and Delivery are free of charge. The company reserves the right to not accept an order or cancel an order if there is a reason to suspect staff may be at risk of physical or verbal abuse. We accept all methods of payment in the form of cash, cheque or cards. In the event of payment could not be made or been refused, Prima cleaners has the right to refuse the items to be returned to the customer until payment has been received.

Loss and Damage Policy

In the unlikely event of damage please inform us within 48 hours or receiving your garment. If needed we will pick up your garment, investigate and contact within 24 hours. Count discrepancies must be reported within 48 hours of collecting or delivery of your items. After that we will not assume responsibility for items subsequently reported missing. On observation of an item returned for possible damage due to our processes, we may immediately accept responsibility and offer fair compensation after close inspection and our experienced knowledge applied. However, although we are able to make a most definite assumption in most cases as to the cause of a damage item, circumstances may arise that we are unaware of and may not have a possible explanation to the cause complaint. If it is unclear who is responsible for the damage, we will arrange for an independent analysis by a fabric care research laboratory http://www.ltcworldw ide.com. Resolution will be made base upon the lab’s report. Should a r eport from the independent tester suggest in any way shape or form that the damage caused is due to our cleaning processes, we will compensate fully for the item and the cost of the report where applicable. In some circumstances when a report is not required Prima cleaners may feel that a credit note rather than a cheque may be the only compensation available for paricular cases and will exercise the right to do so at their discretion. Right to refuse Prima cleaners reserve the right to refuse our service to any customer. Pricing Prima cleaners reserves the right to change prices at any me without no fica on and is not responsible for errors on the website related to pricing.

PRIMA CLEANERS WILL HOLD YOUR ITEMS FOR 6 MONTHS BEFORE WE DONATE THEM TO A CHARITY
Statutory Rights.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.